Refund and Returns Policy
At IvermectinPasteOfficial.com (“we,” “us,” or “our”), customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested. Please review this policy carefully before placing your order.
1. Return Eligibility
To qualify for a refund:
- Products must be returned within 30 days of the delivery date.
- Items must be unused, unopened, and in their original packaging.
- Products marked as final sale, clearance, or non-returnable are not eligible for refunds.
For safety and quality reasons, opened veterinary products cannot be returned.
2. How to Request a Refund
To initiate a return, please contact our customer support team at:
📧 support@ivermectinpasteofficial.com
Please include:
- Your order number
- The product name (e.g., Ivermectin Paste 1.87%)
- A brief explanation of the reason for the return
Our support team will review your request and provide return instructions.
3. Return Shipping Guidelines
- Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.
- We recommend using a trackable shipping service.
- We are not responsible for items lost or damaged during return shipping.
4. Refund Processing
Once your returned item is received and inspected:
- You will receive an email notification regarding approval or rejection.
- If approved, the refund will be issued to your original payment method.
- Refund processing typically takes 5–10 business days, depending on your financial institution.
5. Exchanges
If you receive an incorrect or defective product:
- Contact us immediately at support@ivermectinpasteofficial.com
- Provide photos (if applicable) and a description of the issue
- If approved, we will arrange a replacement at no additional cost (subject to availability)
6. Damaged or Defective Products
If your Ivermectin Paste arrives damaged or defective:
- Do not use the product
- Contact us within 7 days of delivery
- Provide clear photos showing the issue
We will offer either a replacement or refund based on your preference and product availability.
7. Non-Refundable Items
The following items are not eligible for return:
- Opened or used products
- Final sale or promotional items marked non-returnable
- Gift cards or digital/downloadable products
8. Policy Updates
We may update this Refund & Return Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website indicates acceptance of any updated terms.
9. Contact Us
For questions about returns, refunds, or exchanges, please contact: